Featured Topic: Managing Planned Changes and Unexpected Events
There are two types of changes that organizations must be prepared to manage, planned changes and unexpected events. Each has its own unique challenges and IT organizations should have a comprehensive management strategy in place.
An effective strategy for managing planned change includes the ability to take a performance baseline that allows you to measure the before change as well as the impact on performance and end-user experience after change.
Your strategy for managing unplanned change and events should be broad in its ability to see throughout the distributed enterprise as well as be able to obtain in-depth analysis data that rapidly isolates a problem to the application, system or network. Once the problem has been identified, having a single point of reference that all job functions within IT can reference from their point of view allows disparate teams to collaborate and come to faster problem resolution.